Casino / Mobile
These Terms & Conditions set out the rules that apply when you open and use a ku9b account, make transactions through Nagad or Upay, or access any part of this site. Your use of the platform confirms you have read and accepted these terms — access and eligibility depend on your local law and the eligible regions we serve.
By creating or continuing to use a ku9b account, you accept these terms in full. They apply to every action taken on the platform — browsing the lobby, placing a bet, initiating a deposit or withdrawal via Nagad, completing a transfer via Upay, or submitting a support request. We may update these terms when our services or applicable requirements change. When we do, we will note the revision on this page. Continued use of your account after any update means you accept the revised terms. If any part of these terms conflicts with an applicable local law in Bangladesh, that law takes precedence in the affected scope only; the remaining terms stay in force. These terms do not override or replace any separate policy we publish — for example, our privacy or cookie policies operate alongside these terms, not under them. If you are unsure whether these terms apply to your situation, or if access in your region is restricted, do not use the platform until you have reviewed your local legal position. Our support channel is available if you need to ask a specific question about your account obligations before proceeding.
These terms define where our obligations begin and end, and what choices remain with you. Four areas are scoped below — read each carefully before taking action on your account.
These terms apply fully to account creation, login, session activity and account closure. You are responsible for keeping your credentials secure. We handle account-level decisions — suspension, restriction or reinstatement — according to the rules set out here.
Deposits and withdrawals processed via Nagad or Upay fall within these terms. Transaction records in your account wallet are the reference point for any dispute. Payment processing is carried out by the payment provider, not by us — their own terms also apply to those transfers.
Game titles, lobby copy, promotional notices and any published rates displayed on the site are covered by these terms. We do not make representations about third-party content or external links that leave this domain. Content availability may vary by eligible region.
Studio content from providers such as Pragmatic Play or PG Soft is supplied under their own agreements. We carry their games in our lobby but are not party to the technical or licensing terms between you and those studios. Those terms sit outside this policy.
These terms are not one-sided. You have specific actions available to you at any point in your account lifecycle. Your transaction history — including every Nagad and Upay movement — is visible inside your account wallet and serves as the primary record for any query you raise. If a detail in your account profile is incorrect, you can request a correction through the support channel; we will review and respond based on the verification steps shown in your account. If you disagree with how a term has been applied to your account, you can raise that question in writing via the contact route listed in the support section below. We do not require you to accept a change to these terms silently — if a material revision affects your account and you do not agree, you may close your account before the revision takes effect. Closing your account does not erase existing transaction records; those are retained as required.
Open your account wallet to see a full transaction log. Every deposit and withdrawal processed via Nagad or Upay appears here with a reference number you can use when contacting support.
If your registered name, mobile number or linked wallet details need updating, raise a correction request through the support channel. Bring the verification documents shown in your account settings.
If a specific term is unclear, send a written query via our published contact route. We will respond with reference to the applicable section of these terms, not a generic reply.
You may close your account at any time by contacting support. Outstanding balances must be settled before closure is confirmed. Your transaction history remains on record after closure as set out in our retention policy.
If something in these terms needs clarification, or if a rule has been applied to your account in a way you did not expect, use one of the contact routes below. Describe your account situation specifically — include your registered mobile number and, where relevant, a transaction reference from your wallet.
Start a chat session from the account area. State your query with your registered mobile number and the relevant transaction reference. This is the quickest route for account-level questions tied to these terms.
Send a written query to our published support address. Use this route for formal questions about how a specific term applies to your account, or to submit a correction request with supporting documents.
The help centre in your account area covers common policy questions. Check there first — if your situation is not covered, escalate via live chat or email with the specific section of these terms you need clarified.
These terms sit alongside our privacy and cookie policies to give you a complete picture of how your account and data are managed. None of these documents contradict each other — where they overlap, the more specific policy applies.
Account data — including registered mobile numbers, linked Nagad or Upay wallet details and transaction records — is held according to our privacy policy. We do not sell or share that data with third parties outside of what is required to process your transactions.
We use session cookies to keep your account active during a browser visit. These are covered separately in our cookie policy. Continued use of the site after reviewing that policy confirms your acceptance of how cookies are used on this domain.
You are responsible for maintaining the security of your login credentials. If you suspect unauthorised access, contact support immediately using the live chat route. We will follow the verification steps set out in your account settings before taking any action.
Transaction records are retained for the period required under the terms of service. If you need a copy of your records — for example, a Nagad or Upay transaction history — request it in writing via the email support route and we will confirm what can be shared.
These questions address the situations most account holders raise after reading the terms. If your specific situation is not covered here, use the support contact routes above.
These terms take effect the moment you create a ku9b account or continue using an existing one after a revision has been posted. You do not need to sign anything — use of the account confirms acceptance. Check this page for the current version before taking any account action you are unsure about.
If we revise these terms and you do not agree with the changes, you may close your account before the revised terms take effect. Contact support via live chat or email to initiate closure. Outstanding wallet balances must be settled first, and your transaction records will be retained as stated in the retention section.
Yes. All deposits and withdrawals processed via Nagad or Upay are covered by these terms. The payment provider's own terms also apply to the transfer itself. Your account wallet holds the transaction reference for every movement — use that reference if you need to raise a query with us or with the payment provider.
Open a support request via live chat or email and describe the specific detail that needs correcting — for example, a registered mobile number linked to your Nagad wallet. Bring any verification the account settings page requests. We will review and update the record once verification is confirmed.
These terms cover account use, transaction rules and your obligations as an account holder. The privacy policy covers how your personal data is collected, held and used. Both documents are in force at the same time — they are separate but complementary. Where they overlap, the more specific document applies.
Yes. Access to ku9b and the services described in these terms depends on your local law and whether your region is eligible. We do not make legal certainty claims about any specific territory. If you are unsure whether access is permitted in your location, review your local legal position before using the account.